Three channels, one person, nothing lost.
One single queue
Calls, texts and voicemails in one inbox. Unreads stay in sight.
Voicemail gets read
Transcribed and searchable: an address, a file number, readable in ten seconds.
The menu filters before you
Routine requests route themselves; the desk handles what needs a human.
One owner per request
One-click assignment, open or closed status. Nothing sits pending unseen.
The stand-in sees everything
Per-workspace access, revocable. They open a tab and the history is there.
After hours, the line answers
Voicemail and automatic text from closing time, with the wording you choose.
What breaks today
Three channels, three places, and nothing showing what was already handled.
The front-desk person goes on vacation and the history leaves with them.
A two-minute voicemail for ten seconds of information.
One queue, not three tabs
Calls, texts and voicemails arrive in the same shared inbox. Every conversation has an owner and a status, so nothing sits pending without being visible.
- One-click assignment on every thread
- Open or closed status, visible to everyone
- Unreads stay in sight
Voicemails get read
Every message arrives transcribed. An address, a file number, a callback request: all readable in ten seconds and searchable six months later.
- Automatic voicemail transcription
- Keyword search across the whole history
- A notification on every new message
The voice menu filters before you do
Routine requests route themselves to the right box. The front desk handles what actually needs a human.
- Greeting in French or English
- Each key leads to a number or voicemail
- Included on Business and Scale plans
A stand-in takes five minutes
Someone has to cover the desk? They open a tab and see the full history. Nothing to hand over, no phone to pass around.
- The history belongs to the business
- Per-workspace access, revocable
- An extra seat costs $3-7 CAD
What changes at the front desk
Three channels land in one queue, with a status on each.
Every voicemail arrives already transcribed.
The voice menu sorts routine requests before the human.
A stand-in takes five minutes, with no phone to hand over.
An extra seat costs $3–7 CAD depending on plan.
Relay serves service businesses across Quebec.
The same number, the same history, on three screens.
To go further: all the features, the free tools to try before creating an account, outbound calling with outbound calls, cost tracking for leadership, or who builds Relay.