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Comparison

Relay vs OpenPhone: where does your money actually go?

Both give you a business number, calls and texts in the browser. The difference: who pockets the markup on your telecom, and per-organization rather than per-seat pricing.

Criterion
Relay
OpenPhone
Pricing
Per team (base $17–97, seats included)
~$18/seat (~$90 for 5)
AI agent
BYOK, at cost (soon)
Plan-dependent, billed extra
SMS
At Twilio cost, no cap
Included, markup baked into price
Telecom account ownership
Yes — your Twilio
No (locked with them)
Simplicity
Web, 5 min, no bloat
Often call-center oriented

Honestly: OpenPhone has a real native mobile app and zero-friction onboarding. If you want fully turnkey, it’s a good pick. Relay wins on real cost, owning your Twilio account, and BYOK AI.

Public pricing, June 2026 — re-verify before publishing.

Updated 13/06/2026Data from public pricingRelay is our product
Coming from OpenPhone? See why to switch
What the pricing page hides

OpenPhone’s hidden costs.

The per-seat price

~$18 per user per month. A growing team sees its bill climb with every hire.

The bundled telecom markup

OpenPhone bundles minutes and texts into its price, with an invisible markup. At Relay, telecom goes through your Twilio, at real cost.

The cost of leaving

Your number stays locked with OpenPhone. At Relay, it lives on your Twilio account — you leave without losing it.

Calculate what you save.

Team size, minutes, texts — see your real cost in 10 seconds.

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