Does the client see who is answering?

They see one business number, whoever answers. Assignment is internal.

What happens when someone leaves the team?

You remove their access; the conversations stay in place, ready to be reassigned. The history lives on the workspace, not on a device.

Shared inbox

Your whole team
on one number.

Assign conversations, see who replies, leave no message unanswered.

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One number, whole team

Everyone answers from their browser, seamless for the client.

Clear assignment

Every conversation has an owner. No more double replies.

Nothing unanswered

Unreads stay visible until someone acts.

One number, the whole team, zero doubles.

One single queue

Calls, texts and voicemails in one inbox. Unreads stay in sight.

A visible owner

One-click assignment, open or closed status on every thread.

The stand-in sees everything

Per-workspace access, revocable. The history belongs to the business.

Voicemail gets read

Transcribed and searchable, it lands in the same queue as everything else.

Wherever you work

The same number, the same history, on three screens.

Web

Browser

The whole team answers from a tab. Nothing to install, no hardware.

Relay Desktop

Windows

Relay Desktop lives in the notification area and rings even with the window closed.

PWA + forwarding

Mobile

Install Relay from your browser, and your number also rings your cell through forwarding.

To go further: all the features, the free tools to try before creating an account, outbound calling with outbound calls, cost tracking for leadership, or who builds Relay.

Frequently asked questions

From two members in the workspace: the assignee selector and the status appear in the header of every conversation.

Also explore

For teams

Why teams choose Relay.

Explore

Try it, free.

No card required. Connect your Telnyx or Twilio account when ready.

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Your whole teamon one number.