Relay
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Comparison

Relay vs Aircall: flat pricing versus the per-seat bill.

Aircall charges ~$50 per seat with a 3-seat minimum. Relay charges the organization — whatever its size.

Criterion
Relay
Aircall
Pricing
Per team (base $17–97, seats included)
~$50/seat, 3-seat min (~$250 for 5)
AI agent
BYOK, at cost (soon)
Paid AI add-on
SMS
At Twilio cost, no cap
Plan-dependent, billed on top
Telecom account ownership
Yes — your Twilio
No (locked with them)
Simplicity
Web, 5 min, no bloat
Often call-center oriented

Honestly: Aircall offers a real call center (queues, supervision, deep CRM integrations). If you run a call center, it’s a good tool. Relay wins for teams that want a simple business number, flat-priced.

Public pricing, June 2026 — re-verify before publishing.

Updated 13/06/2026Data from public pricingRelay is our product
Coming from Aircall? See why to switch
What the pricing page hides

Aircall’s hidden costs.

The per-seat price

~$50 per seat, with a 3-seat minimum. You pay for seats even when empty.

The bundled telecom markup

Aircall bundles minutes and texts into its price, with an invisible markup. At Relay, telecom goes through your Twilio, at real cost.

The cost of leaving

Your number stays locked with Aircall. At Relay, it lives on your Twilio account — you leave without losing it.

Calculate what you save.

Team size, minutes, texts — see your real cost in 10 seconds.

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