Question 1

Is recording on by default?

Accepted Answer

No. It's opt-in per workspace: you enable it number by number, and you can turn it off anytime. Nothing gets recorded unless you decided it.

Question 2

Who can listen to the recordings?

Accepted Answer

Your team only. Playback goes through authenticated access — audio files are never publicly exposed, not even via a direct link.

Question 3

Which plans include recording?

Accepted Answer

Business and Scale. Transcription (optional) plugs on top with your own Deepgram, Gladia or AssemblyAI key — you pay the engine's real cost, no markup.

Question 4

What about consent?

Accepted Answer

Rules vary by province and country. Informing the people you record remains your responsibility — Relay gives you the tool, not legal advice.

Keep a record of every
important call.

Opt-in, never by default

Private and encrypted

Secure playback

Frequently asked questions

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Keep a record of everyimportant call.