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Comparison

Relay vs Nextiva: $29 per team versus $75 per seat.

Nextiva is a full “customer experience” platform, priced high per seat. Relay is a business phone, flat-priced.

Criterion
Relay
Nextiva
Pricing
Per team (base $17–97, seats included)
~$75/seat (~$375 for 5)
AI agent
BYOK, at cost (soon)
Paid AI add-on
SMS
At Twilio cost, no cap
Quota (~100 texts/user/mo)
Telecom account ownership
Yes — your Twilio
No (locked with them)
Simplicity
Web, 5 min, no bloat
Often call-center oriented

Honestly: Nextiva bundles support, surveys and CRM into one platform. If you want a full CX suite, look at it. Relay wins if you just want to call and text, without paying for the whole platform.

Public pricing, June 2026 — re-verify before publishing.

Updated 13/06/2026Data from public pricingRelay is our product
Also see: Relay vs OpenPhone
What the pricing page hides

Nextiva’s hidden costs.

The per-seat price

~$75 per seat for the full platform — you pay for CX modules you may not use.

The bundled telecom markup

Nextiva bundles minutes and texts into its price, with an invisible markup. At Relay, telecom goes through your Twilio, at real cost.

The cost of leaving

Your number stays locked with Nextiva. At Relay, it lives on your Twilio account — you leave without losing it.

Calculate what you save.

Team size, minutes, texts — see your real cost in 10 seconds.

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