Relay
SMS

Text your clients. Like a chat,
on your business number.

Per-contact conversation threads. Reply templates, unread badges, instant send.

Quick replies with templates

Your stock phrases, ready to send in two clicks.

Auto-replies after hours

The client always gets a reply, even at night.

Texts at Twilio cost, no trap quota

No 25-or-100-text cap followed by overage fees.

One-to-one, never bulk.

The thread stays with the contact

One thread per client, never a duplicate, visible to the whole team.

A photo is worth three explanations

MMS from the same number as calls: the part, the quote, the progress.

The draft is ready

AI drafts the reply, you keep the final say. Your own key, your real cost.

One owner per conversation

One-click assignment, open or closed status.

Your clients text. Your team replies.

The same business number handles calls and messages. Conversations stay grouped by contact, and everyone sees what happened next.

  • One thread per client, never a duplicate
  • Reply templates ready to send
  • AI drafts it, you keep the final say
Business owner checking client messages in Relay
app.yesrelay.com/messages
Messages
MD
Marie Dubois
We'd be looking at 12 lines…
SM
Studio Mât
Perfect, thanks!
CL
Cabinet Léa
I'll call you tomorrow.
Marie Dubois +1 514 555 0142
Hi, do you do quotes for multiple lines?
Yes, of course. How many lines do you need?
We'd be looking at 12 lines for the team.
Suggested reply
For 12 lines, I'll prepare an at-cost telecom quote today. What's your monthly call volume?
Type a message…

Frequently asked questions

Yes, in most cases, and not only toward the US: a Canadian number bought since March 2025 needs A2P registration or identity verification to text within Canada. It is handled on your provider account; with no business number, Twilio offers a sole proprietor registration to Canadian customers.

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AI suggestions

AI drafts it, you approve.

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Hours & voicemail

Answer at the right time, rest the rest.

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Try it, free.

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